We lived in a fast-paced environment where consumers aim to get the latest, newest product in the shortest time frame without the hassle of queuing, or getting caught in the traffic. This explains the explosive growth of e-commerce as it provides convenience at the swipe of a finger and brings the store to the consumer rather than leading the consumer to the store. Hermo firmly believes in this theory and their mission is to help people to be gorgeous by the ease and convenience of online commerce.
‘HERMOSA’ means Beautiful in Spanish and Hermo.my is the leading beauty e-commerce website in Malaysia that has partnered with more than 200 brands locally and internationally. They are a team that strives to bring more classy & trendy brands with 100% authentic products to the local market with our flash shipping & exceptional service. Currently they are no.1 for beauty e-commerce in MY, recently officially launched in SG, and opening their Indonesia branch by Q2.
Hermo sells products ranging from Japan, Korea, Taiwan to western brands, becoming a one stop platform to source beauty. They believe that the fastest way to provide flash shipping is by keeping stock so you can expect your items to arrive within 1 – 3 days. With their ‘Buy 2 Free Shipping’ policy, this also makes it easier for customers to enjoy the products they love without the additional hefty shipping fees! Since Hermo does not have brick and mortar stores and related overhead, they can pass the savings onto you!
Hermo was founded in June 2012. The business was founded by 2 co-founders, Ian Chua & PS Chong who had no prior experience in this venture. They found that there is a gap in the market for women’s beauty products and there were very little successful Malaysian-made e-commerce websites, so they decided to build a venture by Malaysian. A year later, Ian Mok joined the team as a COO and with his experience in business management, it was definitely crucial in helping with the business process & growth. From a simple team of consisting of 3 males, the team has now grown to about 50-strong and is continuing to grow! It is also interesting to note that one of our founders, Ian Chua, was named as one of Forbes’ 30-Under-30 Entrepreneurs 2016 for the Retail & E-Commerce category.
The Hermo Philosophy
Hermo believes that being gorgeous should be easy. To save you time and money spent shopping for beauty products and oversea hard-to-get products too by making it as easy as turnin’ beauty in a click. Staying awesome and being beautiful is not just about makeup and skin care, it is trusting yourself and being confident too! Hermo’s aim is to make beauty more accessible for women all over South East Asia to help them build up their confidence and feel more beautiful!
Hermo believes that their merchandise and exceptional customer service is what makes them stand out. Besides the fact that they carry lots of brands and products that are not easily available in Malaysia, they believe in going the extra mile to provide customer satisfaction which will eventually lead to word of mouth and repeat purchase.
Last year, they have managed to receive $2m in funding from Gobi Partners to continue building the business. They have also partnered with big industry players such as L’Oreal Malaysia last year to bring our business to another level. They are also very proud to announce that Hermo Singapore was officially launched on 15th March this year! They are determined to grow the Singapore market and establish an office in Indonesia in the near future to ultimately become the biggest beauty e-commerce retailer in South East Asia.
Customer service is vital in helping the business reach where it is today so while you may invest in marketing or R&D, never neglect your customers. We listen to our customers, what they want and try to fulfill their needs.